Ordering from our web site
- Do I have to pay sales tax?
- Is shopping online at OCUniforms.com safe?
- What forms of payment do you accept?
- Do you carry a specific color/size/style that is not listed on the website?
Ordering and Shipping
- How do I make changes to my order once it has been placed?
- What happens if my selection is "backordered”?
- Can I cancel my order?
- How do you ship?
- Can I Track my order?
- How much is shipping?
- Is shipping available to locations outside the 48 Continental United States?
- Is International shipping available?
- How can I check the status of my order or contact you if I have a question?
- Can I cancel a backordered item if I do not want to wait for it?
- When will my order arrive?
Returns and Exchanges
- How do I return an item to OCUniforms?
- How do I exchange an item?
- When should I expect to receive credit on returned items?
- What do I do if I was shipped the wrong item(s) or my order was damaged in transit?
Size Information
- How do I know my size?
- Do you offer Tall and Petite sizes?
Retail Stores
- Do you have Retail Locations?
Contact Us
- How do I contact you with any questions I may have?
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Ordering from our web site
Q: Do I have to pay sales tax?
A: You only pay sales tax if you are shipping to either California.
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Q: Is shopping online at OCUniforms.com safe?
A: Yes, shopping online with OCUniforms.com is 100% secure. We use the latest SSL security and our innovative online ordering system is fully encrypted! All transactions are VeriSign approved for enhanced security which means your information is secure when you shop with OCUNIFORMS.com.
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Q: What forms of payment do you accept?
A: Currently, we only accept credit card payments. We accept MasterCard, American Express, Visa, and Discover for your convenience.
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Q: Do you carry a specific color/size/style that is not listed on the website?
A: All the available items that are ready-to-ship are on our online site. We carry a wide selection of scrub tops, scrub pants, tall pants, petite and big sizes. If you have trouble finding a certain item, use customer services page or email OCuniforms@yahoo.com and we will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.
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Q: Do you offer discounts for group purchases?
A: We do offer group discounts. Purchasing over $200.00 for group discount rates, or you can use coupon : group11 to get a 15% off, Discount codes must be entered before purchase. Please Email: ocuniforms@yahoo.com or Fax us (714)441-0687.
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Ordering and Shipping
Q: How do I make changes to my order once it has been placed?
A: If your order has not been processed we would be happy to make changes to your order. Simply fill out the contact form and include changes you wish to make. However, once the order has been placed we are unable to make changes to it.
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Q: What happens is my selection is "backordered”.
A: This means the product you ordered has been more popular than we anticipated and we temporarily are out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we did not want to hold up your entire order and shipped you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 30 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
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Q: Can I cancel my order?
A: Once your order has been processed it cannot be cancelled. However, if you contact us prior to order processing we will cancel it. We do not guarantee order cancellation. Processing time varies and can take up to 2 days. If you are unable to contact us in time, we are happy to accept your return once you receive your items. If you have items on backorder and have received notice, you can choose to cancel the item. All items that have already shipped or are in the process of shipping cannot be cancelled.
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Q: How do you ship?
A: Standard shipping is UPS ground. Orders are usually processed within 2-3 business days. We approximate normal ship time to be 4-7 days. When items are out-of-stock or "backordered” we will immediately notify you via email.
Express, 2nd Day Air, or Next Day Air 1-2 Day Delivery is available starting at $14.95. Orders must be placed before 11am CST .
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Q: Can I track my order?
A: Once we have shipped your order, you will be emailed a UPS Tracking Number. You can track your item with the provided UPS Tracking Number by visiting www.UPS.com, or www.fedex.com, www.usps.com If you have not received your tracking number for more than 5 Business days after order-placement, please contact us.
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Q: How much is shipping?
A: Shipping charges are automatically calculated and entered into your order. UPS Priority Shipping starts at $6.00. Exact shipping charges are calculated depending on # of items purchased and your shipping location.
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Q: Is shipping available to locations outside of the 48 Continental United States?
A: Yes, we do provide shipping to addresses outside the Continental United States. ( Hawaii/Alaska)
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Q: Is International shipping available?
A: Currently, we do not provide International shipping.
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Q: How can I check the status of my order or contact you if I have a question?
A: Best way to reach by filling out a request form under the page or email us at OCuniforms@yahoo.com. When emailing we ask that you please provide your name, address, your question and ordering information. This will help us better service your needs.
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Q: Can I cancel a backordered item if I do not want to wait for it?
A: If you have been notified of a backordered item we apologize for the inconvenience. You can cancel the item if it has not already been shipped. Please include your name, order information, order number, address and the item you wish to cancel. You can fill out a request form on the customer services page or email us at ocuniforms@yahoo.com.
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Q: When will my order arrive?
A: Your order is processed and generally shipped from our warehouses within 72 hours from order placement. Allow extra time for holidays and weekend days. This includes UPS Express Orders. Once orders have been shipped, allow 2-4 business days to ship when using UPS ground.
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Returns and Exchanges
Q: How do I return an item to OCUniforms?
A: OCUniforms values your business and will take back any item(s) if you’re not completely satisfied within 30 days. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. 10% restocking fee is applied and if it's free shipping, shipping fee which was waived will be charged.Clearance and final sale is not applied for returning.
Please send email to OCuniforms@yahoo.comto get RA # with order id and reason. Allow 14 days for us to process your return. Return Postage must be prepaid or will not be accepted. Send your return along with your required Return Authorization to:
OC Uniforms
Returns – Internet
225 E Orangethorpe ave
Fullerton CA 92832
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Q: How do I exchange an item?
A: Currently We are not handling exchange, you may need to return first and make a new purchase.
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Q: When should I expect to receive credit on returned items?
A: It can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, your account will be credited when we process your return.
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Q: What if I was shipped the wrong item(s) or received damaged items?
A: Email us at or fill out a request form under the customer services Page. Please include your order number, name, address and details of the discrepancy (Item ordered and item received). We will ship items if in stock. Your credit card will be charged for the second shipment, but you will be credited once the return item is received.
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Q: What is the OCUniforms Guarantee?
A: OCUniforms is proud of the Selection, Pricing, and Service we provide our happy customers. If for any reason you are not satisfied with the item(s) you purchased send it back to us for a return or exchange within 30 days of receipt. All merchandise must be in original condition and no embroidered goods can be accepted.
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Q: Do you offer Tall and Petite sizes?
A: Yes. We carry both Tall and Petite sizes in a variety of styles. Please see the product pages to see size ranges for the product you wish to purchase. Many solid and print tops are available from XS to 5XL.
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Retail Stores
Q: Do you have Retail Locations?
A: Yes. Our Retail Store in Fullerton CA. – Please refer the about us for more details.
OC Uniforms
225 E Orangethorpe ave
Fullerton CA 92832
T) 714-441-9687
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Contact Us
Q: How do I contact you with any questions I may have?
A: There are several ways to get in contact with us.
- Fill out a message request under the customer services Page and a customer service representative will contact you shortly.
- You can also contact us via email at OCuniformns@yahoo.com
- Fax us your question(s) our fax number is: 714-441-0688
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Q: I wrote to customer service, but I haven’t received a response! What do I do?
A: Sorry for the delay. This could be for several reasons. Our customer service department takes pride in responding to all inquiries within 72 hours. Please be patient with us. If it has been longer than 72 hours we suggest you resend your request as technical difficulties might have caused us to not receive your request. If you use Hotmail, MSN, AOL, Yahoo, Gmail, or any other Internet based email programs with a spam filter check your junk mail folders and trash folder. Often times our emails are filtered by these programs. We apologize for any delay or inconvenience, and value your Business.